Knowledge Base & Help Desk
Frequently Asked Questions
Answers to common inquiries regarding ordering, shipping, authentic Jade Egg practices, and working with Dr. Saida.
Section 01
Shipping & Ordering Support
How much does shipping cost?
$9 within the United States. $25 for international orders. For Canada, shipping can be $14 if you email us to get a special discount code. For all orders, $1 is added for each additional product.
How long does it take for my order to get shipped and arrive?
Within the U.S., 3–10 business days. Outside of the U.S. it can take 12–16 business days depending on how strict customs are in your country.
Are there any locations that you don’t ship to?
We currently ship to every country. However, there have been difficulties getting packages delivered to Israel and South Africa in the past, due to strict import regulations.
We currently don’t have a distributor for South Africa, but for orders in Israel, please contact Efrat Wolfson.
For delivery in Sweden, Finland, Norway, and Denmark, visit Sinful.eu.
For Australia, we have 2 distributors of our products (The Jade Egg, Emergence of the Sensual Woman, and the Jade Egg Practice CD): Justina Casuarina at FeminineVitality.com and Naomi Harris at NaomiHarris.com.au (in Victoria).
We currently don’t have a distributor for South Africa, but for orders in Israel, please contact Efrat Wolfson.
For delivery in Sweden, Finland, Norway, and Denmark, visit Sinful.eu.
For Australia, we have 2 distributors of our products (The Jade Egg, Emergence of the Sensual Woman, and the Jade Egg Practice CD): Justina Casuarina at FeminineVitality.com and Naomi Harris at NaomiHarris.com.au (in Victoria).
Is there a way to track my order?
Orders within the United States receive tracking numbers. Orders outside of the U.S. do not receive tracking numbers, as standard international carriers do not provide them. If you have questions about the delivery of an existing order, please contact care@saidadesilets.com.
Is the packaging discreet on the outside?
Absolutely. All orders arrive in a plain USPS envelope with no logo, branding, or exterior marking indicating what is inside.
I placed an order but did not receive a confirmation email.
Please check your spam or junk folder first. If it is still missing, reach out to our support team and we will verify your transaction right away.
Section 02
Products & Jade Egg Support
Is there a way to buy the CD separately?
Our online store only bundles the physical CD with the Jade Egg kit, but you can download the standalone audio tracks directly from iTunes or Amazon.
Is the egg authentic jade?
YES! Dr. Saida’s Jade Egg is 100% top-quality, certified authentic Canadian Nephrite Jade sourced from a GIA-certified mine. Many third-party sellers offer imitation stones or dyed marble masquerading as jade. Visit TheJadeEgg.com for our authenticity guidelines.
Does the Jade Egg have a hole?
Yes, a small precision hole is drilled through the top center. You can thread string through it for retrieval after practice. Unflavored, unwaxed dental floss is strongly recommended (or at minimum, strictly unflavored floss).
I’ve given birth and am concerned the egg may be too small. Why only one size?
The Jade Egg works for bodies of all shapes, sizes, and life stages—our physiology naturally adapts. One standard size provides sufficient sensory feedback and muscular tone without unnecessary sizing complications.
If I enroll in the Jade Egg Mastery program, do I get a discount?
Yes! All students enrolled in the Jade Egg Mastery program receive a $10 discount coupon code inside their course dashboard to apply toward their physical egg order.
Can I still use the Jade Egg while I’m pregnant?
We strongly advise AGAINST intravaginal use of the Jade Egg during pregnancy. The muscular toning and energetic stimulation can induce strong uterine contractions. You may still safely perform Saida’s breathwork, mindset, and external somatic practices. Always consult your healthcare provider for individualized medical advice.
Can I use the Jade Egg if I have an intrauterine device (IUD)?
Legally and medically, our baseline recommendation is no. However, many women safely practice with an IUD by taking strict precautions: do not leave the egg inside with string attached for extended hours, prevent the retrieval string from tangling with your IUD strings, and stop immediately if you experience cramping or resistance. The choice and awareness remain entirely your responsibility.
How should I clean my Jade Egg?
After each practice, discard the floss, blow through the drilled hole to clear residue, and rinse thoroughly under warm running water. Never use commercial dish soaps or harsh chemicals. You can add a drop of pure tea tree oil or grapefruit seed extract to a cup of warm water for a gentle soak, rinse thoroughly, and let air dry. Periodically give your egg a gentle sea-salt bath to energetically clear it.
Is it okay to use the Jade Egg while menstruating?
It is generally best to rest and refrain from intravaginal practices during menstruation to honor the body’s natural downward release. If you choose to use it, ensure you boil the egg in water afterward for proper hygiene.
My Jade Egg won’t come out. What should I do?
Take a deep breath and relax. Your body will release it naturally. The longest documented duration an egg remained held was 15 days without adverse effects. Try squatting in a warm shower, exhaling deeply, and gently bearing down as if having a bowel movement. You can gently insert a clean finger along the vaginal wall to create space. Often, the egg releases the moment you stop worrying and focus on surrendering tension.
Why does my Jade Egg keep falling out?
This is common for beginners and typically indicates that pelvic floor muscles are developing initial tone, or that your posture/breath requires subtle realignment. Consistent, gentle practice will build internal tone over time.
Do you have an affiliate program for sharing Saida’s work?
Yes! We love collaborating with women who share these teachings. Contact us to learn how to register for our official partner and affiliate program.
Section 03
Services & Private Inquiries
Does Saida offer any teachings for men?
Dr. Saida focuses her body of work on women’s somatic and sensual aliveness. Her husband Sol Sebastian facilitates men’s embodiment and sexual vitality work at NewAlpha.men.
Does Saida offer individual coaching?
Private mentorship spaces are very limited. To inquire about 1-on-1 availability, please contact care@saidadesilets.com.
How can I invite Saida for an interview, podcast, or live event?
Please send event details, audience demographics, dates, and media formats through our Contact Page.
Still Have Questions?
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